Why do I need to make an appointment? You are welcome to stop by Elizabeth’s anytime you like however; if you prefer not to wait and/or are coming from a distance we recommend an appointment, so a specific time is reserved for you. After 36 years of business Elizabeth’s is well known and we serve a large area – there are days we serve 15 ladies and days we serve 2 ladies – appointments help us direct the flow of traffic so that we can serve as many ladies as possible without anyone having to wait. If you are able to get a ride or your girlfriend is suddenly free to accompany you – give us a call, we will do our best to see you as soon as we’re free – possibly within the same day. 



Just last month Rachael was by herself when I was attending my Grandmother’s funeral – we had one lady booked for 10 am, while Rachael was fitting that client – three other ladies walked in. Rachael explained that she was alone and would be with them as soon as she could. Had the other ladies called ahead – Rachel could have asked them to come at 11, 12:30 and 2 pm. After waiting 15 minutes one lady left annoyed – we don’t want anyone to be disappointed and at the same time we can not rush a fitting. Those of you who are fitted at Elizabeth’s know that it can take some time to find the most comfortable bra and prosthesis combination.

On top of the careful fitting of your prosthesis and bras every woman in Ontario needs to complete the application for the Ministry of Health’s Breast prosthesis grant; Many ladies have extended health insurance that requires a prescription and other paperwork to be completed. We typically have 15 minutes of paperwork to complete to ensure that each task has been attended to accurately. If you are new to us or have a new insurance provider – we have to confirm your coverage while you are in the office (new privacy laws) and this requires additional time. Elizabeth’s is a boutique that caters to your post mastectomy needs and also completes all necessary paperwork on your behalf – for these reasons we need a minimum of an hour between fittings. 

Summer months (May, June, July & August) are particularly busy as warmer weather necessitates a good fitting prosthesis and bra to look our best in lighter clothing. We are always open from 10am to 4pm, Monday to Friday; evening and Saturday appointments are available upon request. Hopefully this explains how appointments help us, do our best job, to help you.